Troubleshooting & Support
I can’t launch my prompt — What should I do?
If your prompt won’t launch into an AI platform:
- Double-check that your API key is correctly entered in Settings > API Keys
- Ensure you’ve selected the correct platform when saving the prompt
- Try launching in an incognito tab to rule out browser issues
- Confirm your API key is still active with the AI platform (e.g., OpenAI, Claude)
If it still doesn’t work, contact us at [email protected]
Why can’t I save more prompts?
Each plan has a monthly prompt quota:
- Free: 10 prompts per month
- Elite: 1,000 prompts per month
- Lifetime: 1,000 prompts per month
If you’ve hit your quota, wait until the next monthly reset or upgrade your plan for more storage.
Can I recover a deleted prompt?
No — deleted prompts are permanently removed from your account. There is no undo.
We recommend exporting your prompts regularly if you want a backup.
How can I contact support?
You can reach us anytime at [email protected] and we’ll get back to you within 1 business day.